FLAT ROPE PRIVACY POLICY

Last Updated: 8/18/2025

1. INFORMATION WE COLLECT

Personal Information You Provide:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment information (processed securely through our payment processor)

  • Order history and preferences

  • Communications with our customer service team

Information Automatically Collected:

  • IP address and browser information

  • Website usage data and pages visited

  • Device information and operating system

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders

  • Communicate about your purchases and account

  • Provide customer support

  • Send marketing communications (with your consent)

  • Improve our website and products

  • Comply with legal obligations

  • Prevent fraud and ensure security

3. INFORMATION SHARING

We do not sell your personal information to third parties. We may share information with:

  • Service Providers: Payment processors, shipping companies, email service providers

  • Legal Requirements: When required by law or to protect our rights

  • Business Transfers: In connection with a merger, sale, or transfer of assets

4. MARKETING COMMUNICATIONS

  • We may send promotional emails about new products and offers

  • You can unsubscribe at any time using the link in our emails

  • We respect your communication preferences

5. DATA SECURITY

We implement appropriate security measures to protect your information, including:

  • Secure data transmission (SSL encryption)

  • Limited access to personal information

  • Regular security assessments

  • However, no method of transmission is 100% secure

6. YOUR RIGHTS

You have the right to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

  • Contact us with privacy concerns

7. COOKIES AND TRACKING

Our website uses cookies to:

  • Remember your preferences and shopping cart

  • Analyze website traffic and usage

  • Provide personalized content

  • You can disable cookies in your browser settings

8. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

9. CHILDREN'S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. INTERNATIONAL USERS

If you are outside the United States, your information may be transferred to and processed in the US, where privacy laws may differ.

11. CALIFORNIA RESIDENTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request deletion.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on our website with a new "Last Updated" date.

13. CONTACT US

For questions about this Privacy Policy or to exercise your rights, contact us at:

  • Email: sales@getflatrope.com

  • Phone: 737-240-7003